Frequently Asked Questions
Everything you need to know about your shopping experience.
How is my order packaged?
We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of the store name or contents on the outside of the box.
What will appear on my credit card statement?
To ensure complete confidentiality, your billing statement will show a neutral descriptor such as 'SL Retail' rather than the store name.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened items for hygiene and safety reasons. If an item is defective, please contact us within 14 days for a replacement.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout if you need your order sooner.
Are your products body-safe?
Yes, we curate our collection to include high-quality materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE to ensure your safety and comfort.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties or taxes imposed by their local government.